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BSB - Business Services Training Package

The BSB – Business Services Training Package provides nationally recognised skills for administrative, operational and leadership roles across a wide range of industries. It covers business communication, customer service, project management, finance, human resources, marketing, digital technologies and workplace compliance, preparing learners for roles in offices, corporate environments, government agencies and small to large enterprises.

Jobs in this industry include:

• Administrative Assistant
• Executive Assistant
• Office Manager
• Project Officer
• Human Resources Officer
• Payroll Officer
• Customer Service Manager
• Business Development Officer
• Accounts Clerk
• Team Leader

Examples of qualifications in this training package:  

• BSB30120 Certificate III in Business
• BSB30719 Certificate III in Work Health and Safety
• BSB40420 Certificate IV in Human Resource Management
• BSB40520 Certificate IV in Leadership and Management
• BSB40820 Certificate IV in Marketing and Communication
• BSB50120 Diploma of Business
• BSB50820 Diploma of Project Management
• BSB51319 Diploma of Work Health and Safety
• BSB60420 Advanced Diploma of Leadership and Management
• BSB80320 Graduate Diploma of Strategic Leadership

Examples of skill sets in this training package:  

• BSBSS00103 New Business Ventures Skill Set
• BSBSS00117 Diversity and Inclusion Skill Set
• BSBSS00122 Compliance Skill Set
• BSBSS00108 Marketing and Communication Skill Set
• BSBSS00124 Workplace IT Foundations Skill Set

Examples of units of competency in this training package:  

• BSBAUD512 Lead quality audits
• BSBCMM511 Communicate with influence
• BSBCNV613 Prepare legal documents for a conveyancing transaction
• BSBINS603 Initiate and lead applied research
• BSBINS515 Participate in archiving activities
• BSBMKG628 Lead organisational public relations
• BSBOPS305 Process customer complaints
• BSBOPS403 Apply business risk management processes
• BSBLDR411 Demonstrate leadership in the workplace
• BSBAUD601 Establish and manage compliance management systems

Business services jobs in Australia have a strong outlook as organisations continue investing in administration, operations, project management and digital transformation. Demand remains steady for skilled professionals who can support business functions, adapt to technology and deliver efficient, client-focused services.

Key roles and approximate annual salaries:

• Administrative Assistant – $50,000–$65,000
• Office Manager – $65,000–$85,000
• Human Resources Officer – $65,000–$90,000
• Project Officer – $70,000–$95,000
• Customer Service Manager – $70,000–$100,000

Types of Work Locations

People in the Business Services industry commonly work in:

• Corporate offices
• Small and medium enterprises (SMEs)
• Government departments
• Local council offices
• Financial institutions
• Legal and accounting firms
• Real estate agencies
• Retail head offices
• Human resources consultancies
• Marketing and advertising agencies
• Educational institutions
• Not-for-profit organisations
• Remote or home-based office environments

Locations Where Jobs Are Carried Out

Business Services roles are available across all metropolitan, regional and remote areas of Australia.  Places include:

• Sydney, New South Wales
• Melbourne, Victoria
• Brisbane, Queensland
• Perth, Western Australia
• Adelaide, South Australia
• Canberra, Australian Capital Territory
• Hobart, Tasmania
• Darwin, Northern Territory

Regional & Industry-Specific Areas

• Newcastle – regional business and corporate services
• Geelong – government and service industries
• Townsville – regional administration and defence services
• Bunbury – regional commercial services
• Launceston – local government and private enterprise

Business Services employment exists wherever organisations operate, making opportunities widespread across Australia’s major cities and regional centres.