SIR PRE-ORDER UNITS OF COMPETENCY

SIRXOSM003- Use social media and online tools.

SIRXOSM003 – Use social media and online tools (Release 1)

This unit describes the performance outcomes, skills and knowledge required to implement the use of social media and online platforms for organisational purposes. It requires the ability to identify the objectives for online communications, create and post relevant content to promote engagement with the organisation, and to engage professionally with customers.

It applies to individuals who work at an operational level. They use discretion and judgement to take responsibility for work outcomes but actions are guided by plans, policies and procedures, supervisors and managers. Although an operational function, it can apply to small business owner operators who are responsible for a range of functions.

This unit applies to self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.

SKU: SIRXOSM003- Use social media and online tools. Category: Tag:

Description

SIR – Retail Services Training Package Unit of Competency.

Status: Pre-order* 

* Products marked as pre-order are not immediately available. We will develop these training and assessment materials to order. Contact Us to confirm development timescale.

You will receive the following in editable Microsoft Word and PowerPoint format.

  • Learner Guide
  • Learner Guide With Images
  • Learner Assessment Workbook, including:
    • Written/Verbal Questions
    • Element Practical Assessments
    • Whole Unit Practical Assessment
    • Observation Checklists
  • Assessor Guide
  • Assessment Mapping Document
  • PowerPoint
  • Delivery Session Plan
  • Assessment Validation Template
  • RPL Kit (Additional Cost)

Our training and assessment resources are designed to be as efficient as possible and to provide your learners with simple, direct and informative content to enable them to meet the knowledge evidence, performance evidence, performance criteria and foundations skills with minimal involvement from your trainers. This means less work for your RTO and a better experience for your learners.

Our licence agreement includes complete freedom to edit the materials as you see fit and all of our RTO resources are provided in Word and PowerPoint format to facilitate this.

Our licence agreement also permits you to use the training and assessment materials for as many learners as you want. You can also upload the content of the training and assessment resources into a Learning Management System (LMS) to create engaging on-line learning courses.

Please note that purchased RTO training and assessment materials need to be contextualised by your RTO before use. We provide all of the required content and cover all of the conditions of the unit of competency within our resources. However, to be compliant with the RTO Standards, you are required to contextualise the resources to make them relevant to your RTOs target industry, learners and training and Assessment Strategy.

Product Samples are available here

SIR - Retail Services Training Package

The SIR – Retail Services Training Package provides nationally recognised qualifications for roles in retail operations, customer service and store management. It covers competencies in sales, merchandising, stock control, point-of-sale systems, visual merchandising, loss prevention and workplace safety. The package prepares learners for frontline and supervisory roles in diverse retail environments.

Jobs in this industry include:

  • Retail Sales Assistant
  • Customer Service Assistant
  • Storeperson
  • Visual Merchandiser
  • Retail Supervisor
  • Department Manager
  • Assistant Store Manager
  • Store Manager
  • Retail Operations Manager
  • Loss Prevention Officer

Examples of qualifications in this training package:  

  • SIR10116 Certificate I in Retail Services
  • SIR20116 Certificate II in Community Pharmacy
  • SIR20216 Certificate II in Retail Services
  • SIR30116 Certificate III in Community Pharmacy
  • SIR30216 Certificate III in Retail
  • SIR30316 Certificate III in Business to Business Sales
  • SIR40116 Certificate IV in Community Pharmacy
  • SIR40216 Certificate IV in Community Pharmacy Dispensary
  • SIR40316 Certificate IV in Retail Management
  • SIR50116 Diploma of Retail Leadership

Examples of skill sets in this training package:  

  • SIRSS00015 Online Retail Coordination
  • SIRSS00016 Ecommerce Management
  • SIRSS00017 Merchandise Management
  • SIRSS00018 Understand the use of social media for business purposes
  • SIRSS00019 Implement social media and online customer engagement

Examples of units of competency in this training package:  

  • SIRCDIS001 Assist customers with prescriptions
  • SIRCDIS002 Deliver medicines to customers outside the pharmacy
  • SIRCDIS003 Assist in dispensing prescriptions
  • SIRCDIS004 Assist in preparing dose administration aids
  • SIRCDIS005 Assist in preparing extemporaneous prescriptions
  • SIRCDIS006 Maintain dispensary stock
  • SIRCDIS007 Administer dispensary computer systems and claims
  • SIRCDIS008 Coordinate service to residential care facilities
  • SIRCHCS001 Support the management of obstructive sleep apnoea
  • SIRCHCS002 Supply and hire home health care aids and equipment

Retail services in Australia provide steady employment driven by consumer demand and population growth. While automation and online retail influence entry-level roles, opportunities remain strong in customer service, supervision and store management across metropolitan and regional shopping centres.

Key roles and approximate annual salaries:

  • Retail Sales Assistant – $50,000–$60,000
  • Retail Supervisor – $60,000–$75,000
  • Visual Merchandiser – $60,000–$80,000
  • Assistant Store Manager – $65,000–$85,000
  • Store Manager – $75,000–$100,000

Types of Work Locations

People in the Retail Services industry commonly work in:

  • Supermarkets
  • Department stores
  • Specialty retail stores
  • Shopping centres
  • Retail chains
  • Convenience stores
  • Hardware stores
  • Fashion boutiques
  • Electronics stores
  • Warehouse retail outlets
  • Distribution centres
  • Online retail fulfilment centres
  • Pop-up retail stores

Locations Where Jobs Are Carried Out

Retail roles operate across metropolitan, suburban, regional and remote communities throughout Australia.  Places include:

  • Sydney, New South Wales
  • Melbourne, Victoria
  • Brisbane, Queensland
  • Perth, Western Australia
  • Adelaide, South Australia
  • Canberra, Australian Capital Territory
  • Hobart, Tasmania
  • Darwin, Northern Territory

Regional & Shopping Hubs

  • Geelong – regional retail centres
  • Gold Coast – tourism and retail precincts
  • Townsville – regional shopping centres
  • Launceston – local retail services

Retail employment exists wherever consumer shopping and commercial trade operate across Australia’s cities, towns and communities.

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