Description
Training Materials BSB Training Package. We can supply training and assessment resources for any unit of competency for your RTO.
Product Samples are available here
BSB - Business Services Training Package
The BSB – Business Services Training Package provides nationally recognised skills for administrative, operational and leadership roles across a wide range of industries. It covers business communication, customer service, project management, finance, human resources, marketing, digital technologies and workplace compliance, preparing learners for roles in offices, corporate environments, government agencies and small to large enterprises.
Jobs in this industry include:
- Administrative Assistant
- Executive Assistant
- Office Manager
- Project Officer
- Human Resources Officer
- Payroll Officer
- Customer Service Manager
- Business Development Officer
- Accounts Clerk
- Team Leader
Examples of qualifications in this training package:
- BSB30120 Certificate III in Business
- BSB30719 Certificate III in Work Health and Safety
- BSB40420 Certificate IV in Human Resource Management
- BSB40520 Certificate IV in Leadership and Management
- BSB40820 Certificate IV in Marketing and Communication
- BSB50120 Diploma of Business
- BSB50820 Diploma of Project Management
- BSB51319 Diploma of Work Health and Safety
- BSB60420 Advanced Diploma of Leadership and Management
- BSB80320 Graduate Diploma of Strategic Leadership
Examples of skill sets in this training package:
- BSBSS00103 New Business Ventures Skill Set
- BSBSS00117 Diversity and Inclusion Skill Set
- BSBSS00122 Compliance Skill Set
- BSBSS00108 Marketing and Communication Skill Set
- BSBSS00124 Workplace IT Foundations Skill Set
Examples of units of competency in this training package:
- BSBAUD512 Lead quality audits
- BSBCMM511 Communicate with influence
- BSBCNV613 Prepare legal documents for a conveyancing transaction
- BSBINS603 Initiate and lead applied research
- BSBINS515 Participate in archiving activities
- BSBMKG628 Lead organisational public relations
- BSBOPS305 Process customer complaints
- BSBOPS403 Apply business risk management processes
- BSBLDR411 Demonstrate leadership in the workplace
- BSBAUD601 Establish and manage compliance management systems
Business services jobs in Australia have a strong outlook as organisations continue investing in administration, operations, project management and digital transformation. Demand remains steady for skilled professionals who can support business functions, adapt to technology and deliver efficient, client-focused services.
Key roles and approximate annual salaries:
- Administrative Assistant – $50,000–$65,000
- Office Manager – $65,000–$85,000
- Human Resources Officer – $65,000–$90,000
- Project Officer – $70,000–$95,000
- Customer Service Manager – $70,000–$100,000
Types of Work Locations
People in the Business Services industry commonly work in:
- Corporate offices
- Small and medium enterprises (SMEs)
- Government departments
- Local council offices
- Financial institutions
- Legal and accounting firms
- Real estate agencies
- Retail head offices
- Human resources consultancies
- Marketing and advertising agencies
- Educational institutions
- Not-for-profit organisations
- Remote or home-based office environments
Locations Where Jobs Are Carried Out
Business Services roles are available across all metropolitan, regional and remote areas of Australia. Places include:
- Sydney, New South Wales
- Melbourne, Victoria
- Brisbane, Queensland
- Perth, Western Australia
- Adelaide, South Australia
- Canberra, Australian Capital Territory
- Hobart, Tasmania
- Darwin, Northern Territory
Regional & Industry-Specific Areas
- Newcastle – regional business and corporate services
- Geelong – government and service industries
- Townsville – regional administration and defence services
- Bunbury – regional commercial services
- Launceston – local government and private enterprise
Business Services employment exists wherever organisations operate, making opportunities widespread across Australia’s major cities and regional centres.
Contact Us for further information.
BSBAUD411- Participate in quality audits-RTO Training and Assessment Materials For Sale .
BSBAUD412- Work within compliance frameworks-RTO Training and Assessment Materials For Sale .
BSBAUD511- Initiate quality audits-RTO Training and Assessment Materials For Sale .
BSBAUD512- Lead quality audits-RTO Training and Assessment Materials For Sale .
BSBAUD513- Report on quality audits-RTO Training and Assessment Materials For Sale .
BSBAUD514- Interpret compliance requirements-RTO Training and Assessment Materials For Sale .
BSBAUD515- Evaluate and review compliance-RTO Training and Assessment Materials For Sale .
BSBCMM211- Apply communication skills-RTO Training and Assessment Materials For Sale .
BSBCMM411- Make presentations-RTO Training and Assessment Materials For Sale .
BSBCMM412- Lead difficult conversations-RTO Training and Assessment Materials For Sale .
BSBCMM511- Communicate with influence-RTO Training and Assessment Materials For Sale .
BSBCNV512- Finalise the conveyancing transaction-RTO Training and Assessment Materials For Sale .
BSBCNV614- Apply principles of trust accounting-RTO Training and Assessment Materials For Sale .
BSBCRT412- Articulate, present and debate ideas-RTO Training and Assessment Materials For Sale .
BSBCRT413- Collaborate in creative processes-RTO Training and Assessment Materials For Sale .
BSBCRT511- Develop critical thinking in others-RTO Training and Assessment Materials For Sale .
BSBCRT512- Originate and develop concepts-RTO Training and Assessment Materials For Sale .
BSBDAT201- Collect and record data-RTO Training and Assessment Materials For Sale .
BSBDAT501- Analyse data-RTO Training and Assessment Materials For Sale .
BSBESB301- Investigate business opportunities-RTO Training and Assessment Materials For Sale .
BSBESB302- Develop and present business proposals-RTO Training and Assessment Materials For Sale .
BSBESB401- Research and develop business plans-RTO Training and Assessment Materials For Sale .
BSBESB403- Plan finances for new business ventures-RTO Training and Assessment Materials For Sale .
BSBESB404- Market new business ventures-RTO Training and Assessment Materials For Sale .
BSBESB405- Manage compliance for small businesses-RTO Training and Assessment Materials For Sale .
BSBFIN301- Process financial transactions-RTO Training and Assessment Materials For Sale .
BSBFIN302- Maintain financial records-RTO Training and Assessment Materials For Sale .
BSBFIN401- Report on financial activity-RTO Training and Assessment Materials For Sale .
BSBFIN501- Manage budgets and financial plans-RTO Training and Assessment Materials For Sale .
BSBFIN502- Manage financial compliance-RTO Training and Assessment Materials For Sale .
BSBFIN601- Manage organisational finances-RTO Training and Assessment Materials For Sale .
BSBFIN801- Lead financial strategy development-RTO Training and Assessment Materials For Sale .
BSBHRM414- Use human resources information systems-RTO Training and Assessment Materials For Sale .
BSBHRM415- Coordinate recruitment and onboarding-RTO Training and Assessment Materials For Sale .
BSBHRM416- Process payroll-RTO Training and Assessment Materials For Sale .
BSBHRM522- Manage employee and industrial relations-RTO Training and Assessment Materials For Sale .
BSBHRM524- Coordinate workforce plan implementation-RTO Training and Assessment Materials For Sale .
BSBHRM525- Manage recruitment and onboarding-RTO Training and Assessment Materials For Sale .
BSBHRM526- Manage payroll-RTO Training and Assessment Materials For Sale .
BSBHRM531- Coordinate health and wellness programs-RTO Training and Assessment Materials For Sale .
BSBINS203- Assist with circulation services-RTO Training and Assessment Materials For Sale .
BSBINS302- Organise workplace information-RTO Training and Assessment Materials For Sale .
BSBINS303- Use knowledge management systems-RTO Training and Assessment Materials For Sale .
BSBINS305- Participate in cataloguing activities-RTO Training and Assessment Materials For Sale .
BSBINS306- Provide multimedia support-RTO Training and Assessment Materials For Sale .
BSBINS307- Retrieve information from records-RTO Training and Assessment Materials For Sale .
BSBINS308- Control records-RTO Training and Assessment Materials For Sale .
BSBINS309- Maintain business records-RTO Training and Assessment Materials For Sale .
BSBINS401- Analyse and present research information-RTO Training and Assessment Materials For Sale .
BSBINS402- Coordinate workplace information systems-RTO Training and Assessment Materials For Sale .
BSBINS404- Search library and information databases-RTO Training and Assessment Materials For Sale .
BSBINS406- Assist customers to access information-RTO Training and Assessment Materials For Sale .
BSBINS502- Coordinate data management-RTO Training and Assessment Materials For Sale .
BSBINS504- Maintain digital repositories-RTO Training and Assessment Materials For Sale .
BSBINS509- Promote literature and reading-RTO Training and Assessment Materials For Sale .
BSBINS512- Monitor business records systems-RTO Training and Assessment Materials For Sale .
BSBINS515- Participate in archiving activities-RTO Training and Assessment Materials For Sale .
BSBINS516- Undertake cataloguing activities-RTO Training and Assessment Materials For Sale .
BSBINS601- Manage knowledge and information-RTO Training and Assessment Materials For Sale .
BSBINS603- Initiate and lead applied research-RTO Training and Assessment Materials For Sale .
BSBINS604- Contribute to collection management-RTO Training and Assessment Materials For Sale .
BSBLDR411- Demonstrate leadership in the workplace-RTO Training and Assessment Materials For Sale .
BSBLDR413- Lead effective workplace relationships-RTO Training and Assessment Materials For Sale .
BSBLDR414- Lead team effectiveness-RTO Training and Assessment Materials For Sale .
BSBLDR522- Manage people performance-RTO Training and Assessment Materials For Sale .
BSBLDR601- Lead and manage organisational change-RTO Training and Assessment Materials For Sale .
BSBLDR811- Lead strategic transformation-RTO Training and Assessment Materials For Sale .
BSBLDR813- Lead and influence ethical practice-RTO Training and Assessment Materials For Sale .
BSBLEG311- Work in a legal services environment-RTO Training and Assessment Materials For Sale .
BSBLEG312- Carry out search of the public record-RTO Training and Assessment Materials For Sale .
BSBLEG423- Conduct simple legal research-RTO Training and Assessment Materials For Sale .
BSBLEG521- Conduct and apply legal research-RTO Training and Assessment Materials For Sale .
BSBLEG532- Assist with court procedure-RTO Training and Assessment Materials For Sale .
BSBMED302- Prepare and process medical accounts-RTO Training and Assessment Materials For Sale .
BSBMED303- Maintain patient records-RTO Training and Assessment Materials For Sale .
BSBMED401- Manage patient recordkeeping system-RTO Training and Assessment Materials For Sale .
BSBMKG431- Assess marketing opportunities-RTO Training and Assessment Materials For Sale .
BSBMKG432- Research international markets-RTO Training and Assessment Materials For Sale .
BSBMKG433- Undertake marketing activities-RTO Training and Assessment Materials For Sale .
BSBMKG434- Promote products and services-RTO Training and Assessment Materials For Sale .
BSBMKG435- Analyse consumer behaviour-RTO Training and Assessment Materials For Sale .
BSBMKG437- Create and optimise digital media-RTO Training and Assessment Materials For Sale .
BSBMKG441- Develop public relations documents-RTO Training and Assessment Materials For Sale .
BSBMKG442- Conduct e-marketing communications-RTO Training and Assessment Materials For Sale .
BSBMKG542- Establish and monitor the marketing mix-RTO Training and Assessment Materials For Sale .
BSBMKG543- Plan and interpret market research-RTO Training and Assessment Materials For Sale .
BSBMKG545- Conduct marketing audits-RTO Training and Assessment Materials For Sale .
BSBMKG546- Develop social media engagement plans-RTO Training and Assessment Materials For Sale .
BSBMKG553- Develop public relations campaigns-RTO Training and Assessment Materials For Sale .
BSBMKG555- Write persuasive copy-RTO Training and Assessment Materials For Sale .
BSBMKG623- Develop marketing plans-RTO Training and Assessment Materials For Sale .
BSBMKG624- Manage market research-RTO Training and Assessment Materials For Sale .
BSBMKG626- Develop advertising campaigns-RTO Training and Assessment Materials For Sale .
BSBMKG627- Execute advertising campaigns-RTO Training and Assessment Materials For Sale .
BSBMKG628- Lead organisational public relations-RTO Training and Assessment Materials For Sale .
BSBOPS101- Use business resources-RTO Training and Assessment Materials For Sale .
BSBOPS202- Engage with customers-RTO Training and Assessment Materials For Sale .
BSBOPS203- Deliver a service to customers-RTO Training and Assessment Materials For Sale .
BSBOPS301- Maintain business resources-RTO Training and Assessment Materials For Sale .
BSBOPS302- Identify business risk-RTO Training and Assessment Materials For Sale .
BSBOPS303- Organise schedules-RTO Training and Assessment Materials For Sale .
BSBOPS305- Process customer complaints-RTO Training and Assessment Materials For Sale .
BSBOPS306- Record stakeholder interactions-RTO Training and Assessment Materials For Sale .
BSBOPS401- Coordinate business resources-RTO Training and Assessment Materials For Sale .
BSBOPS402- Coordinate business operational plans-RTO Training and Assessment Materials For Sale .
BSBOPS403- Apply business risk management processes-RTO Training and Assessment Materials For Sale .
BSBOPS404- Implement customer service strategies-RTO Training and Assessment Materials For Sale .
BSBOPS405- Organise business meetings-RTO Training and Assessment Materials For Sale .
BSBOPS406- Participate in organisational governance-RTO Training and Assessment Materials For Sale .
BSBOPS501- Manage business resources-RTO Training and Assessment Materials For Sale .
BSBOPS502- Manage business operational plans-RTO Training and Assessment Materials For Sale .
BSBOPS503- Develop administrative systems-RTO Training and Assessment Materials For Sale .
BSBOPS504- Manage business risk-RTO Training and Assessment Materials For Sale .
BSBOPS505- Manage organisational customer service-RTO Training and Assessment Materials For Sale .
BSBOPS506X- Plan for organisational disruption-RTO Training and Assessment Materials For Sale .
BSBOPS601- Develop and implement business plans-RTO Training and Assessment Materials For Sale .
BSBOPS602- Monitor corporate governance activities-RTO Training and Assessment Materials For Sale .
BSBPEF101- Plan and prepare for work readiness-RTO Training and Assessment Materials For Sale .
BSBPEF202- Plan and apply time management-RTO Training and Assessment Materials For Sale .
BSBPEF301- Organise personal work priorities-RTO Training and Assessment Materials For Sale .
BSBPEF302- Develop self-awareness-RTO Training and Assessment Materials For Sale .
BSBPEF401- Manage personal health and wellbeing-RTO Training and Assessment Materials For Sale .
BSBPEF402- Develop personal work priorities-RTO Training and Assessment Materials For Sale .
BSBPEF403- Lead personal development-RTO Training and Assessment Materials For Sale .
BSBPEF502- Develop and use emotional intelligence-RTO Training and Assessment Materials For Sale .
BSBPMG421- Apply project time management techniques-RTO Training and Assessment Materials For Sale .
BSBPMG423- Apply project cost management techniques-RTO Training and Assessment Materials For Sale .
BSBPMG426- Apply project risk management techniques-RTO Training and Assessment Materials For Sale .
BSBPMG427- Apply project procurement procedures-RTO Training and Assessment Materials For Sale .
BSBPMG430- Undertake project work-RTO Training and Assessment Materials For Sale .
BSBPMG530- Manage project scope-RTO Training and Assessment Materials For Sale .
BSBPMG531- Manage project time-RTO Training and Assessment Materials For Sale .
BSBPMG532- Manage project quality-RTO Training and Assessment Materials For Sale .
BSBPMG533- Manage project cost-RTO Training and Assessment Materials For Sale .
BSBPMG534- Manage project human resources-RTO Training and Assessment Materials For Sale .
BSBPMG536- Manage project risk-RTO Training and Assessment Materials For Sale .
BSBPMG537- Manage project procurement-RTO Training and Assessment Materials For Sale .
BSBPMG538- Manage project stakeholder engagement-RTO Training and Assessment Materials For Sale .
BSBPMG539- Manage project governance-RTO Training and Assessment Materials For Sale .
BSBPMG540- Manage project integration-RTO Training and Assessment Materials For Sale .
BSBPMG541- Manage complex projects-RTO Training and Assessment Materials For Sale .
BSBPMG630- Enable program execution-RTO Training and Assessment Materials For Sale .
BSBPMG631- Manage program delivery-RTO Training and Assessment Materials For Sale .
BSBPMG632- Manage program risk-RTO Training and Assessment Materials For Sale .
BSBPMG633- Provide leadership for the program-RTO Training and Assessment Materials For Sale .
BSBPMG634- Facilitate stakeholder engagement-RTO Training and Assessment Materials For Sale .
BSBPMG635- Implement program governance-RTO Training and Assessment Materials For Sale .
BSBPMG636- Manage benefits-RTO Training and Assessment Materials For Sale .
BSBPMG637- Engage in collaborative alliances-RTO Training and Assessment Materials For Sale .
BSBPMG810- Prioritise projects and programs-RTO Training and Assessment Materials For Sale .
BSBPMG811- Select and balance the portfolio-RTO Training and Assessment Materials For Sale .
BSBPMG812- Manage and review portfolio performance-RTO Training and Assessment Materials For Sale .
BSBPMG813- Govern the portfolio-RTO Training and Assessment Materials For Sale .
BSBPMG814- Lead the portfolio-RTO Training and Assessment Materials For Sale .
BSBPMG816- Manage portfolio resources-RTO Training and Assessment Materials For Sale .
BSBPMG817- Manage portfolio risk-RTO Training and Assessment Materials For Sale .
BSBPRC401- Plan procurement-RTO Training and Assessment Materials For Sale .
BSBPRC402- Negotiate contracts-RTO Training and Assessment Materials For Sale .
BSBPRC403- Conduct international procurement-RTO Training and Assessment Materials For Sale .
BSBPRC406- Conduct e-procurement-RTO Training and Assessment Materials For Sale .
BSBPRC501- Manage procurement strategies-RTO Training and Assessment Materials For Sale .
BSBPRC502- Manage supplier relationships-RTO Training and Assessment Materials For Sale .
BSBPRC503- Manage international procurement-RTO Training and Assessment Materials For Sale .
BSBPRC504- Manage a supply chain-RTO Training and Assessment Materials For Sale .
BSBPRC505- Manage ethical procurement strategy-RTO Training and Assessment Materials For Sale .
BSBPUR301- Purchase goods and services-RTO Training and Assessment Materials For Sale .
BSBSTR301- Contribute to continuous improvement-RTO Training and Assessment Materials For Sale .
BSBSTR401- Promote innovation in team environments-RTO Training and Assessment Materials For Sale .
BSBSTR402- Implement continuous improvement-RTO Training and Assessment Materials For Sale .
BSBSTR501- Establish innovative work environments-RTO Training and Assessment Materials For Sale .
BSBSTR502- Facilitate continuous improvement-RTO Training and Assessment Materials For Sale .
BSBSTR503- Develop organisational policy-RTO Training and Assessment Materials For Sale .
BSBSTR602- Develop organisational strategies-RTO Training and Assessment Materials For Sale .
BSBSTR603- Develop business continuity plans-RTO Training and Assessment Materials For Sale .
BSBSTR801- Lead innovative thinking and practice-RTO Training and Assessment Materials For Sale .
BSBSUS601- Lead corporate social responsibility-RTO Training and Assessment Materials For Sale .
BSBTEC101- Operate digital devices-RTO Training and Assessment Materials For Sale .
BSBTEC201- Use business software applications-RTO Training and Assessment Materials For Sale .
BSBTEC203- Research using the internet-RTO Training and Assessment Materials For Sale .
BSBTEC301- Design and produce business documents-RTO Training and Assessment Materials For Sale .
BSBTEC302- Design and produce spreadsheets-RTO Training and Assessment Materials For Sale .
BSBTEC303- Create electronic presentations-RTO Training and Assessment Materials For Sale .
BSBTEC402- Design and produce complex spreadsheets-RTO Training and Assessment Materials For Sale .
BSBTEC601- Review organisational digital strategy-RTO Training and Assessment Materials For Sale .
BSBTWK201- Work effectively with others-RTO Training and Assessment Materials For Sale .
BSBTWK301- Use inclusive work practices-RTO Training and Assessment Materials For Sale .
BSBTWK501- Lead diversity and inclusion-RTO Training and Assessment Materials For Sale .
BSBTWK502- Manage team effectiveness-RTO Training and Assessment Materials For Sale .
BSBTWK503- Manage meetings-RTO Training and Assessment Materials For Sale .
BSBWHS311- Assist with maintaining workplace safety-RTO Training and Assessment Materials For Sale .
BSBWHS414- Contribute to WHS risk management-RTO Training and Assessment Materials For Sale .
BSBWHS504- Manage WHS risks-RTO Training and Assessment Materials For Sale .
BSBWHS513- Lead WHS risk management-RTO Training and Assessment Materials For Sale .
BSBWHS514- Manage WHS compliance of contractors-RTO Training and Assessment Materials For Sale .
BSBWHS521- Ensure a safe workplace for a work area-RTO Training and Assessment Materials For Sale .
BSBWHS603- Implement WHS risk management-RTO Training and Assessment Materials For Sale .
BSBWHS617- Apply ergonomics to manage WHS risks-RTO Training and Assessment Materials For Sale .
BSBWRT311- Write simple documents-RTO Training and Assessment Materials For Sale .
BSBWRT411- Write complex documents-RTO Training and Assessment Materials For Sale .
BSBXBD401- Capture and store big data-RTO Training and Assessment Materials For Sale .
BSBXBD402- Test big data samples-RTO Training and Assessment Materials For Sale .
BSBXBD403- Analyse big data-RTO Training and Assessment Materials For Sale .
BSBXBD405- Develop procedures for managing big data-RTO Training and Assessment Materials For Sale .
BSBXBD406- Present big data insights-RTO Training and Assessment Materials For Sale .
BSBXBD407- Protect big data integrity-RTO Training and Assessment Materials For Sale .
BSBXBD501- Develop big data strategy-RTO Training and Assessment Materials For Sale .
BSBXCM301- Engage in workplace communication-RTO Training and Assessment Materials For Sale .
BSBXCM501- Lead communication in the workplace-RTO Training and Assessment Materials For Sale .
BSBXCS304- Apply cyber hygiene best practices-RTO Training and Assessment Materials For Sale .
BSBXCS401- Maintain security of digital devices-RTO Training and Assessment Materials For Sale .
BSBXCS407- Develop cyber hygiene best practice plan-RTO Training and Assessment Materials For Sale .
BSBXTW301- Work in a team-RTO Training and Assessment Materials For Sale .
BSBXTW401- Lead and facilitate a team-RTO Training and Assessment Materials For Sale .
BSBSS00122- Compliance Skill Set-RTO Training and Assessment Materials. Per Unit of Competency
BSBSS00126- Contact Centre Skill Set-RTO Training and Assessment Materials. Per Unit of Competency
BSBSS00119- Customer Service Skill Set-RTO Training and Assessment Materials. Per Unit of Competency
BSBSS00128- Lead Auditor Skill Set-RTO Training and Assessment Materials. Per Unit of Competency
BSBSS00092- Manage Big Data Skill Set-RTO Training and Assessment Materials. Per Unit of Competency
BSBSS00102- Micro Business Skill Set-RTO Training and Assessment Materials. Per Unit of Competency
BSB30120- Certificate III in Business-RTO Training and Assessment Materials. Per Unit of Competency
BSB40120- Certificate IV in Business-RTO Training and Assessment Materials. Per Unit of Competency
BSB50120- Diploma of Business-RTO Training and Assessment Materials. Per Unit of Competency
BSB50920- Diploma of Quality Auditing-RTO Training and Assessment Materials. Per Unit of Competency
BSB60120- Advanced Diploma of Business-RTO Training and Assessment Materials. Per Unit of Competency
Training Materials BSB Training Package
Information relating to the BSB Training Package can be accessed here: https://training.gov.au/Training/Details/BSB The current BSB Training Package Supersedes BSB07 – Business Services Training Package. Companion Volumes.
This Training Package has been developed by PwC’s Skills for Australia . You can access more information about them here: https://www.skillsforaustralia.com/
Our training and assessment resources are designed to be as efficient as possible and to provide your learners with simple, direct and informative content to enable them to meet the knowledge evidence, performance evidence, performance criteria and foundations skills with minimal involvement from your trainers. This means less work for your RTO and a better experience for your learners.
Our licence agreement includes complete freedom to edit the materials as you see fit and all of our RTO resources are provided in Word and PowerPoint format to facilitate this.
Our licence agreement also permits you to use the training and assessment materials for as many learners as you want. You can also upload the content of the training and assessment resources into a Learning Management System (LMS) to create engaging on-line learning courses.
Please note that purchased RTO training and assessment materials need to be contextualised by your RTO before use. We provide all of the required content and cover all of the conditions of the unit of competency within our resources. However, to be compliant with the RTO Standards, you are required to contextualise the resources to make them relevant to your RTOs target industry, learners and training and Assessment Strategy.
Training Resources.
Our Learner Guides are provided in Microsoft Word format to facilitate contextualisation and are structured to make them easy to navigate and adapt where required. They start with a concise summary of the topic which leads into a detailed and in-depth coverage of each Knowledge Evidence requirement.
Armed with a solid understanding of the topic’s underpinning knowledge, learners then progress onto the Performance Criteria section of the Learner Guide. The Performance Evidence section is written to address each and every word and intent of each criteria. This information not only explains each term or step but provides them with the skills to practically demonstrate competency. Where Performance Evidence requirements are not mapped into the Performance Criteria, the relevant learning content is interwoven into the Learner Guide content under the most relevant heading.
You will be provided with two versions of the Learner Guide. One without images, and one with engaging and relevant placeholder images designed provide context, information and colour to the learning materials. As all of our training materials are completely editable, you can choose which version to use and which images to keep or replace.
The PowerPoint presentation for each Unit of Competency is a simple accompaniment to the Learner Guide which follows the same order. Including topic headings only, the PowerPoint presentation is designed to be tailored to the RTOs Training and Assessment Strategy and delivery mode. Trainers can choose to include images or key content to support their classroom training delivery or simply have them displayed to provide a structure to the session.
All of our training resources are designed with minimal formatting to make them easy to edit, contextualise and transfer into your RTO’s template or upload into your Learning Management System (LMS) should you choose to.
Assessment Resources.
We provide Learner Assessment Workbooks that are written in the same order as the Learner Guide to enable students to easily refer between the two documents when completing assessments. We also ensure that the same terminology is used across the Learner Guide and Assessment Workbook to eliminate confusion and unnecessary calls and emails to their trainer. This ensures that students can spend their time effectively writing answers and preparing evidence instead of trying to understand the question.
Assessments include a series of questions that cover each of the Knowledge Evidence requirements that can be responded to in writing or verbally as per the assessment method and conditions. There is also a Knowledge Evidence checklist which enables the assessor to record the assessment evidence gathered and whether the response was satisfactory or not yet satisfactory for each evidence criteria.
Assessments for the Performance Criteria consist of three different assessment tools which can be used individually or together as per the method of assessment selected. These include:
- A summative assessment for each Element
- A summative assessment for the whole Unit of Competency
- Several Practical Assessment observation checklists for the whole-unit.
Where applicable, Performance Evidence and Foundation Skill assessment requirements are worked into relevant Performance Evidence assessments. Where this cannot be achieved, Performance Evidence assessment requirements are clearly indicated within the assessment tools and are mapped accordingly within the Assessment Mapping Document.
Additional Resources.
In addition to the Learner Guide, PowerPoint presentation and Learner Assessment Workbook, you will also include the following for each Unit of Competency:
- Assessor Guide
- Assessment Mapping Document
- Delivery Session Plan
- Assessment Validation Template
Product Samples are available here
BSB - Business Services Training Package
The BSB – Business Services Training Package provides nationally recognised skills for administrative, operational and leadership roles across a wide range of industries. It covers business communication, customer service, project management, finance, human resources, marketing, digital technologies and workplace compliance, preparing learners for roles in offices, corporate environments, government agencies and small to large enterprises.
Jobs in this industry include:
- Administrative Assistant
- Executive Assistant
- Office Manager
- Project Officer
- Human Resources Officer
- Payroll Officer
- Customer Service Manager
- Business Development Officer
- Accounts Clerk
- Team Leader
Examples of qualifications in this training package:
- BSB30120 Certificate III in Business
- BSB30719 Certificate III in Work Health and Safety
- BSB40420 Certificate IV in Human Resource Management
- BSB40520 Certificate IV in Leadership and Management
- BSB40820 Certificate IV in Marketing and Communication
- BSB50120 Diploma of Business
- BSB50820 Diploma of Project Management
- BSB51319 Diploma of Work Health and Safety
- BSB60420 Advanced Diploma of Leadership and Management
- BSB80320 Graduate Diploma of Strategic Leadership
Examples of skill sets in this training package:
- BSBSS00103 New Business Ventures Skill Set
- BSBSS00117 Diversity and Inclusion Skill Set
- BSBSS00122 Compliance Skill Set
- BSBSS00108 Marketing and Communication Skill Set
- BSBSS00124 Workplace IT Foundations Skill Set
Examples of units of competency in this training package:
- BSBAUD512 Lead quality audits
- BSBCMM511 Communicate with influence
- BSBCNV613 Prepare legal documents for a conveyancing transaction
- BSBINS603 Initiate and lead applied research
- BSBINS515 Participate in archiving activities
- BSBMKG628 Lead organisational public relations
- BSBOPS305 Process customer complaints
- BSBOPS403 Apply business risk management processes
- BSBLDR411 Demonstrate leadership in the workplace
- BSBAUD601 Establish and manage compliance management systems
Business services jobs in Australia have a strong outlook as organisations continue investing in administration, operations, project management and digital transformation. Demand remains steady for skilled professionals who can support business functions, adapt to technology and deliver efficient, client-focused services.
Key roles and approximate annual salaries:
- Administrative Assistant – $50,000–$65,000
- Office Manager – $65,000–$85,000
- Human Resources Officer – $65,000–$90,000
- Project Officer – $70,000–$95,000
- Customer Service Manager – $70,000–$100,000
Types of Work Locations
People in the Business Services industry commonly work in:
- Corporate offices
- Small and medium enterprises (SMEs)
- Government departments
- Local council offices
- Financial institutions
- Legal and accounting firms
- Real estate agencies
- Retail head offices
- Human resources consultancies
- Marketing and advertising agencies
- Educational institutions
- Not-for-profit organisations
- Remote or home-based office environments
Locations Where Jobs Are Carried Out
Business Services roles are available across all metropolitan, regional and remote areas of Australia. Places include:
- Sydney, New South Wales
- Melbourne, Victoria
- Brisbane, Queensland
- Perth, Western Australia
- Adelaide, South Australia
- Canberra, Australian Capital Territory
- Hobart, Tasmania
- Darwin, Northern Territory
Regional & Industry-Specific Areas
- Newcastle – regional business and corporate services
- Geelong – government and service industries
- Townsville – regional administration and defence services
- Bunbury – regional commercial services
- Launceston – local government and private enterprise
Business Services employment exists wherever organisations operate, making opportunities widespread across Australia’s major cities and regional centres.
Contact Us for further information.
We can supply RPL Kits but these incur an additional cost.
BSB Business Services Training Package RPL Kits
BSBAUD411- Participate in quality auditsRPL Kits For Sale $330.
BSBAUD412- Work within compliance frameworksRPL Kits For Sale $330.
BSBAUD511- Initiate quality auditsRPL Kits For Sale $330.
BSBAUD512- Lead quality auditsRPL Kits For Sale $330.
BSBAUD513- Report on quality auditsRPL Kits For Sale $330.
BSBAUD514- Interpret compliance requirementsRPL Kits For Sale $330.
BSBAUD515- Evaluate and review complianceRPL Kits For Sale $330.
BSBAUD601- Establish and manage compliance management systemsRPL Kits For Sale $330.
BSBCMM211- Apply communication skillsRPL Kits For Sale $330.
BSBCMM411- Make presentationsRPL Kits For Sale $330.
BSBCMM412- Lead difficult conversationsRPL Kits For Sale $330.
BSBCMM511- Communicate with influenceRPL Kits For Sale $330.
BSBCNV511- Take instructions in relation to a conveyancing transactionRPL Kits For Sale $330.
BSBCNV512- Finalise the conveyancing transactionRPL Kits For Sale $330.
BSBCNV613- Prepare legal documents for a conveyancing transactionRPL Kits For Sale $330.
BSBCNV614- Apply principles of trust accountingRPL Kits For Sale $330.
BSBCNV615- Interpret search results for a conveyancing transactionRPL Kits For Sale $330.
BSBCNV616- Comply with tax obligations in a conveyancing transactionRPL Kits For Sale $330.
BSBCRT201- Develop and apply thinking and problem solving skillsRPL Kits For Sale $330.
BSBCRT311- Apply critical thinking skills in a team environmentRPL Kits For Sale $330.
BSBCRT411- Apply critical thinking to work practicesRPL Kits For Sale $330.
BSBCRT412- Articulate, present and debate ideasRPL Kits For Sale $330.
BSBCRT413- Collaborate in creative processesRPL Kits For Sale $330.
BSBCRT511- Develop critical thinking in othersRPL Kits For Sale $330.
BSBCRT512- Originate and develop conceptsRPL Kits For Sale $330.
BSBCRT611- Apply critical thinking for complex problem solvingRPL Kits For Sale $330.
BSBDAT201- Collect and record dataRPL Kits For Sale $330.
BSBDAT501- Analyse dataRPL Kits For Sale $330.
BSBESB301- Investigate business opportunitiesRPL Kits For Sale $330.
BSBESB302- Develop and present business proposalsRPL Kits For Sale $330.
BSBESB303- Organise finances for new business venturesRPL Kits For Sale $330.
BSBESB304- Determine resource requirements for new business venturesRPL Kits For Sale $330.
BSBESB305- Address compliance requirements for new business venturesRPL Kits For Sale $330.
BSBESB401- Research and develop business plansRPL Kits For Sale $330.
BSBESB403- Plan finances for new business venturesRPL Kits For Sale $330.
BSBESB404- Market new business venturesRPL Kits For Sale $330.
BSBESB405- Manage compliance for small businessesRPL Kits For Sale $330.
BSBESB407- Manage finances for new business venturesRPL Kits For Sale $330.
BSBFIN301- Process financial transactionsRPL Kits For Sale $330.
BSBFIN302- Maintain financial recordsRPL Kits For Sale $330.
BSBFIN401- Report on financial activityRPL Kits For Sale $330.
BSBFIN501- Manage budgets and financial plansRPL Kits For Sale $330.
BSBFIN502- Manage financial complianceRPL Kits For Sale $330.
BSBFIN601- Manage organisational financesRPL Kits For Sale $330.
BSBFIN801- Lead financial strategy developmentRPL Kits For Sale $330.
BSBFNG408- Represent an Aboriginal and Torres Strait Islander organisationRPL Kits For Sale $330.
BSBHRM411- Administer performance development processesRPL Kits For Sale $330.
BSBHRM412- Support employee and industrial relationsRPL Kits For Sale $330.
BSBHRM413- Support the learning and development of teams and individualsRPL Kits For Sale $330.
BSBHRM414- Use human resources information systemsRPL Kits For Sale $330.
BSBHRM415- Coordinate recruitment and onboardingRPL Kits For Sale $330.
BSBHRM416- Process payrollRPL Kits For Sale $330.
BSBHRM417- Support human resources functions and processesRPL Kits For Sale $330.
BSBHRM521- Facilitate performance development processesRPL Kits For Sale $330.
BSBHRM522- Manage employee and industrial relationsRPL Kits For Sale $330.
BSBHRM523- Coordinate the learning and development of teams and individualsRPL Kits For Sale $330.
BSBHRM524- Coordinate workforce plan implementationRPL Kits For Sale $330.
BSBHRM525- Manage recruitment and onboardingRPL Kits For Sale $330.
BSBHRM526- Manage payrollRPL Kits For Sale $330.
BSBHRM527- Coordinate human resource functions and processesRPL Kits For Sale $330.
BSBHRM528- Coordinate remuneration and employee benefitsRPL Kits For Sale $330.
BSBHRM529- Coordinate separation and termination processesRPL Kits For Sale $330.
BSBHRM530- Coordinate rehabilitation and return to work programsRPL Kits For Sale $330.
BSBHRM531- Coordinate health and wellness programsRPL Kits For Sale $330.
BSBHRM611- Contribute to organisational performance developmentRPL Kits For Sale $330.
BSBHRM614- Contribute to strategic workforce planningRPL Kits For Sale $330.
BSBINS201- Process and maintain workplace informationRPL Kits For Sale $330.
BSBINS202- Handle receipt and dispatch of informationRPL Kits For Sale $330.
BSBINS203- Assist with circulation servicesRPL Kits For Sale $330.
BSBINS301- Develop and use information literacy skillsRPL Kits For Sale $330.
BSBINS302- Organise workplace informationRPL Kits For Sale $330.
BSBINS303- Use knowledge management systemsRPL Kits For Sale $330.
BSBINS304- Process and maintain information resourcesRPL Kits For Sale $330.
BSBINS305- Participate in cataloguing activitiesRPL Kits For Sale $330.
BSBINS306- Provide multimedia supportRPL Kits For Sale $330.
BSBINS307- Retrieve information from recordsRPL Kits For Sale $330.
BSBINS308- Control recordsRPL Kits For Sale $330.
BSBINS309- Maintain business recordsRPL Kits For Sale $330.
BSBINS401- Analyse and present research informationRPL Kits For Sale $330.
BSBINS402- Coordinate workplace information systemsRPL Kits For Sale $330.
BSBINS403- Obtain information from external and networked sourcesRPL Kits For Sale $330.
BSBINS404- Search library and information databasesRPL Kits For Sale $330.
BSBINS405- Use integrated library management systemsRPL Kits For Sale $330.
BSBINS406- Assist customers to access informationRPL Kits For Sale $330.
BSBINS407- Consolidate and maintain library industry knowledgeRPL Kits For Sale $330.
BSBINS408- Provide information from and about recordsRPL Kits For Sale $330.
BSBINS409- Maintain and monitor digital information and recordsRPL Kits For Sale $330.
BSBINS410- Implement records systems for small businessRPL Kits For Sale $330.
BSBINS501- Implement information and knowledge management systemsRPL Kits For Sale $330.
BSBINS502- Coordinate data managementRPL Kits For Sale $330.
BSBINS503- Monitor compliance with copyright and licence requirementsRPL Kits For Sale $330.
BSBINS504- Maintain digital repositoriesRPL Kits For Sale $330.
BSBINS505- Provide subject access and classify materialRPL Kits For Sale $330.
BSBINS506- Implement lending and borrowing processes for collectionsRPL Kits For Sale $330.
BSBINS507- Use advanced functions of integrated library management systemsRPL Kits For Sale $330.
BSBINS508- Research and analyse information to meet library customer needsRPL Kits For Sale $330.
BSBINS509- Promote literature and readingRPL Kits For Sale $330.
BSBINS511- Develop and promote library activities, events and public programsRPL Kits For Sale $330.
BSBINS512- Monitor business records systemsRPL Kits For Sale $330.
BSBINS513- Contribute to records management frameworkRPL Kits For Sale $330.
BSBINS514- Contribute to records retention and disposal scheduleRPL Kits For Sale $330.
BSBINS515- Participate in archiving activitiesRPL Kits For Sale $330.
BSBINS516- Undertake cataloguing activitiesRPL Kits For Sale $330.
BSBINS601- Manage knowledge and informationRPL Kits For Sale $330.
BSBINS602- Extend own information literacy skills to locate informationRPL Kits For Sale $330.
BSBINS603- Initiate and lead applied researchRPL Kits For Sale $330.
BSBINS604- Contribute to collection managementRPL Kits For Sale $330.
BSBLDR301- Support effective workplace relationshipsRPL Kits For Sale $330.
BSBLDR411- Demonstrate leadership in the workplaceRPL Kits For Sale $330.
BSBLDR412- Communicate effectively as a workplace leaderRPL Kits For Sale $330.
BSBLDR413- Lead effective workplace relationshipsRPL Kits For Sale $330.
BSBLDR414- Lead team effectivenessRPL Kits For Sale $330.
BSBLDR521- Lead the development of diverse workforcesRPL Kits For Sale $330.
BSBLDR522- Manage people performanceRPL Kits For Sale $330.
BSBLDR523- Lead and manage effective workplace relationshipsRPL Kits For Sale $330.
BSBLDR601- Lead and manage organisational changeRPL Kits For Sale $330.
BSBLDR602- Provide leadership across the organisationRPL Kits For Sale $330.
BSBLDR811- Lead strategic transformationRPL Kits For Sale $330.
BSBLDR812- Develop and cultivate collaborative partnerships and relationshipsRPL Kits For Sale $330.
BSBLDR813- Lead and influence ethical practiceRPL Kits For Sale $330.
BSBLEG311- Work in a legal services environmentRPL Kits For Sale $330.
BSBLEG312- Carry out search of the public recordRPL Kits For Sale $330.
BSBLEG313- Lodge documents in a legal services environmentRPL Kits For Sale $330.
BSBLEG314- Protect information in a legal services environmentRPL Kits For Sale $330.
BSBLEG315- Assist in planning activities in a legal services environmentRPL Kits For Sale $330.
BSBLEG421- Apply understanding of the Australian legal systemRPL Kits For Sale $330.
BSBLEG422- Maintain a file in a legal services environmentRPL Kits For Sale $330.
BSBLEG423- Conduct simple legal researchRPL Kits For Sale $330.
BSBLEG424- Support the drafting of complex legal documentsRPL Kits For Sale $330.
BSBLEG425- Apply principles of legal project managementRPL Kits For Sale $330.
BSBLEG521- Conduct and apply legal researchRPL Kits For Sale $330.
BSBLEG522- Apply legal principles in contract law mattersRPL Kits For Sale $330.
BSBLEG523- Apply legal principles in tort law mattersRPL Kits For Sale $330.
BSBLEG524- Apply principles of evidence law in matters under litigationRPL Kits For Sale $330.
BSBLEG525- Apply legal principles in intellectual property law mattersRPL Kits For Sale $330.
BSBLEG526- Apply legal principles in criminal law mattersRPL Kits For Sale $330.
BSBLEG527- Apply legal principles in family law mattersRPL Kits For Sale $330.
BSBLEG528- Apply legal principles in property law mattersRPL Kits For Sale $330.
BSBLEG529- Apply legal principles in corporation law mattersRPL Kits For Sale $330.
BSBLEG530- Apply legal principles in wills and probate mattersRPL Kits For Sale $330.
BSBLEG531- Apply legal principles in administrative law mattersRPL Kits For Sale $330.
BSBLEG532- Assist with court procedureRPL Kits For Sale $330.
BSBLEG533- Support alternative dispute resolution processesRPL Kits For Sale $330.
BSBLEG534- Take instructions in a legal services environmentRPL Kits For Sale $330.
BSBMED301- Interpret and apply medical terminology appropriatelyRPL Kits For Sale $330.
BSBMED302- Prepare and process medical accountsRPL Kits For Sale $330.
BSBMED303- Maintain patient recordsRPL Kits For Sale $330.
BSBMED304- Assist in controlling stocks and suppliesRPL Kits For Sale $330.
BSBMED401- Manage patient recordkeeping systemRPL Kits For Sale $330.
BSBMKG431- Assess marketing opportunitiesRPL Kits For Sale $330.
BSBMKG432- Research international marketsRPL Kits For Sale $330.
BSBMKG433- Undertake marketing activitiesRPL Kits For Sale $330.
BSBMKG434- Promote products and servicesRPL Kits For Sale $330.
BSBMKG435- Analyse consumer behaviourRPL Kits For Sale $330.
BSBMKG436- Design and test direct marketing activitiesRPL Kits For Sale $330.
BSBMKG437- Create and optimise digital mediaRPL Kits For Sale $330.
BSBMKG438- Implement and monitor advertising productionRPL Kits For Sale $330.
BSBMKG439- Develop and apply knowledge of communications industryRPL Kits For Sale $330.
BSBMKG440- Apply marketing communication across a convergent industryRPL Kits For Sale $330.
BSBMKG441- Develop public relations documentsRPL Kits For Sale $330.
BSBMKG442- Conduct e-marketing communicationsRPL Kits For Sale $330.
BSBMKG541- Identify and evaluate marketing opportunitiesRPL Kits For Sale $330.
BSBMKG542- Establish and monitor the marketing mixRPL Kits For Sale $330.
BSBMKG543- Plan and interpret market researchRPL Kits For Sale $330.
BSBMKG544- Plan and monitor direct marketing activitiesRPL Kits For Sale $330.
BSBMKG545- Conduct marketing auditsRPL Kits For Sale $330.
BSBMKG546- Develop social media engagement plansRPL Kits For Sale $330.
BSBMKG547- Develop strategies to monetise digital engagementRPL Kits For Sale $330.
BSBMKG548- Forecast international market and business needsRPL Kits For Sale $330.
BSBMKG549- Profile and analyse consumer behaviour for international marketsRPL Kits For Sale $330.
BSBMKG550- Promote products and services to international marketsRPL Kits For Sale $330.
BSBMKG551- Create multiplatform advertisements for mass mediaRPL Kits For Sale $330.
BSBMKG552- Design and develop marketing communication plansRPL Kits For Sale $330.
BSBMKG553- Develop public relations campaignsRPL Kits For Sale $330.
BSBMKG554- Plan and develop public relations publicationsRPL Kits For Sale $330.
BSBMKG555- Write persuasive copyRPL Kits For Sale $330.
BSBMKG621- Develop organisational marketing strategyRPL Kits For Sale $330.
BSBMKG622- Manage organisational marketing processesRPL Kits For Sale $330.
BSBMKG623- Develop marketing plansRPL Kits For Sale $330.
BSBMKG624- Manage market researchRPL Kits For Sale $330.
BSBMKG625- Implement and manage international marketing programsRPL Kits For Sale $330.
BSBMKG626- Develop advertising campaignsRPL Kits For Sale $330.
BSBMKG627- Execute advertising campaignsRPL Kits For Sale $330.
BSBMKG628- Lead organisational public relationsRPL Kits For Sale $330.
BSBOPS101- Use business resourcesRPL Kits For Sale $330.
BSBOPS201- Work effectively in business environmentsRPL Kits For Sale $330.
BSBOPS202- Engage with customersRPL Kits For Sale $330.
BSBOPS203- Deliver a service to customersRPL Kits For Sale $330.
BSBOPS301- Maintain business resourcesRPL Kits For Sale $330.
BSBOPS302- Identify business riskRPL Kits For Sale $330.
BSBOPS303- Organise schedulesRPL Kits For Sale $330.
BSBOPS304- Deliver and monitor a service to customersRPL Kits For Sale $330.
BSBOPS305- Process customer complaintsRPL Kits For Sale $330.
BSBOPS306- Record stakeholder interactionsRPL Kits For Sale $330.
BSBOPS401- Coordinate business resourcesRPL Kits For Sale $330.
BSBOPS402- Coordinate business operational plansRPL Kits For Sale $330.
BSBOPS403- Apply business risk management processesRPL Kits For Sale $330.
BSBOPS404- Implement customer service strategiesRPL Kits For Sale $330.
BSBOPS405- Organise business meetingsRPL Kits For Sale $330.
BSBOPS406- Participate in organisational governanceRPL Kits For Sale $330.
BSBOPS407X- Support organisational response to disruptionRPL Kits For Sale $330.
BSBOPS501- Manage business resourcesRPL Kits For Sale $330.
BSBOPS502- Manage business operational plansRPL Kits For Sale $330.
BSBOPS503- Develop administrative systemsRPL Kits For Sale $330.
BSBOPS504- Manage business riskRPL Kits For Sale $330.
BSBOPS505- Manage organisational customer serviceRPL Kits For Sale $330.
BSBOPS506X- Plan for organisational disruptionRPL Kits For Sale $330.
BSBOPS507X- Manage organisational response to disruptionRPL Kits For Sale $330.
BSBOPS601- Develop and implement business plansRPL Kits For Sale $330.
BSBOPS602- Monitor corporate governance activitiesRPL Kits For Sale $330.
BSBPEF101- Plan and prepare for work readinessRPL Kits For Sale $330.
BSBPEF201- Support personal wellbeing in the workplaceRPL Kits For Sale $330.
BSBPEF202- Plan and apply time managementRPL Kits For Sale $330.
BSBPEF301- Organise personal work prioritiesRPL Kits For Sale $330.
BSBPEF302- Develop self-awarenessRPL Kits For Sale $330.
BSBPEF401- Manage personal health and wellbeingRPL Kits For Sale $330.
BSBPEF402- Develop personal work prioritiesRPL Kits For Sale $330.
BSBPEF403- Lead personal developmentRPL Kits For Sale $330.
BSBPEF501- Manage personal and professional developmentRPL Kits For Sale $330.
BSBPEF502- Develop and use emotional intelligenceRPL Kits For Sale $330.
BSBPMG420- Apply project scope management techniquesRPL Kits For Sale $330.
BSBPMG421- Apply project time management techniquesRPL Kits For Sale $330.
BSBPMG422- Apply project quality management techniquesRPL Kits For Sale $330.
BSBPMG423- Apply project cost management techniquesRPL Kits For Sale $330.
BSBPMG424- Apply project human resources management approachesRPL Kits For Sale $330.
BSBPMG425- Apply project information management and communications techniquesRPL Kits For Sale $330.
BSBPMG426- Apply project risk management techniquesRPL Kits For Sale $330.
BSBPMG427- Apply project procurement proceduresRPL Kits For Sale $330.
BSBPMG428- Apply project life cycle management processesRPL Kits For Sale $330.
BSBPMG429- Apply project stakeholder engagement techniquesRPL Kits For Sale $330.
BSBPMG430- Undertake project workRPL Kits For Sale $330.
BSBPMG530- Manage project scopeRPL Kits For Sale $330.
BSBPMG531- Manage project timeRPL Kits For Sale $330.
BSBPMG532- Manage project qualityRPL Kits For Sale $330.
BSBPMG533- Manage project costRPL Kits For Sale $330.
BSBPMG534- Manage project human resourcesRPL Kits For Sale $330.
BSBPMG535- Manage project information and communicationRPL Kits For Sale $330.
BSBPMG536- Manage project riskRPL Kits For Sale $330.
BSBPMG537- Manage project procurementRPL Kits For Sale $330.
BSBPMG538- Manage project stakeholder engagementRPL Kits For Sale $330.
BSBPMG539- Manage project governanceRPL Kits For Sale $330.
BSBPMG540- Manage project integrationRPL Kits For Sale $330.
BSBPMG541- Manage complex projectsRPL Kits For Sale $330.
BSBPMG630- Enable program executionRPL Kits For Sale $330.
BSBPMG631- Manage program deliveryRPL Kits For Sale $330.
BSBPMG632- Manage program riskRPL Kits For Sale $330.
BSBPMG633- Provide leadership for the programRPL Kits For Sale $330.
BSBPMG634- Facilitate stakeholder engagementRPL Kits For Sale $330.
BSBPMG635- Implement program governanceRPL Kits For Sale $330.
BSBPMG636- Manage benefitsRPL Kits For Sale $330.
BSBPMG637- Engage in collaborative alliancesRPL Kits For Sale $330.
BSBPMG810- Prioritise projects and programsRPL Kits For Sale $330.
BSBPMG811- Select and balance the portfolioRPL Kits For Sale $330.
BSBPMG812- Manage and review portfolio performanceRPL Kits For Sale $330.
BSBPMG813- Govern the portfolioRPL Kits For Sale $330.
BSBPMG814- Lead the portfolioRPL Kits For Sale $330.
BSBPMG815- Manage portfolio communications and changeRPL Kits For Sale $330.
BSBPMG816- Manage portfolio resourcesRPL Kits For Sale $330.
BSBPMG817- Manage portfolio riskRPL Kits For Sale $330.
BSBPRC401- Plan procurementRPL Kits For Sale $330.
BSBPRC402- Negotiate contractsRPL Kits For Sale $330.
BSBPRC403- Conduct international procurementRPL Kits For Sale $330.
BSBPRC406- Conduct e-procurementRPL Kits For Sale $330.
BSBPRC501- Manage procurement strategiesRPL Kits For Sale $330.
BSBPRC502- Manage supplier relationshipsRPL Kits For Sale $330.
BSBPRC503- Manage international procurementRPL Kits For Sale $330.
BSBPRC504- Manage a supply chainRPL Kits For Sale $330.
BSBPRC505- Manage ethical procurement strategyRPL Kits For Sale $330.
BSBPUR301- Purchase goods and servicesRPL Kits For Sale $330.
BSBSTR301- Contribute to continuous improvementRPL Kits For Sale $330.
BSBSTR401- Promote innovation in team environmentsRPL Kits For Sale $330.
BSBSTR402- Implement continuous improvementRPL Kits For Sale $330.
BSBSTR501- Establish innovative work environmentsRPL Kits For Sale $330.
BSBSTR502- Facilitate continuous improvementRPL Kits For Sale $330.
BSBSTR503- Develop organisational policyRPL Kits For Sale $330.
BSBSTR601- Manage innovation and continuous improvementRPL Kits For Sale $330.
BSBSTR602- Develop organisational strategiesRPL Kits For Sale $330.
BSBSTR603- Develop business continuity plansRPL Kits For Sale $330.
BSBSTR801- Lead innovative thinking and practiceRPL Kits For Sale $330.
BSBSTR802- Lead strategic planning processes for an organisationRPL Kits For Sale $330.
BSBSTR803- Establish business continuity management strategiesRPL Kits For Sale $330.
BSBSUS211- Participate in sustainable work practicesRPL Kits For Sale $330.
BSBSUS411- Implement and monitor environmentally sustainable work practicesRPL Kits For Sale $330.
BSBSUS412- Develop and implement workplace sustainability plansRPL Kits For Sale $330.
BSBSUS413- Evaluate and report on workplace sustainabilityRPL Kits For Sale $330.
BSBSUS511- Develop workplace policies and procedures for sustainabilityRPL Kits For Sale $330.
BSBSUS601- Lead corporate social responsibilityRPL Kits For Sale $330.
BSBTEC101- Operate digital devicesRPL Kits For Sale $330.
BSBTEC201- Use business software applicationsRPL Kits For Sale $330.
BSBTEC202- Use digital technologies to communicate in a work environmentRPL Kits For Sale $330.
BSBTEC203- Research using the internetRPL Kits For Sale $330.
BSBTEC301- Design and produce business documentsRPL Kits For Sale $330.
BSBTEC302- Design and produce spreadsheetsRPL Kits For Sale $330.
BSBTEC303- Create electronic presentationsRPL Kits For Sale $330.
BSBTEC401- Design and produce complex text documentsRPL Kits For Sale $330.
BSBTEC402- Design and produce complex spreadsheetsRPL Kits For Sale $330.
BSBTEC403- Apply digital solutions to work processesRPL Kits For Sale $330.
BSBTEC404- Use digital technologies to collaborate in a work environmentRPL Kits For Sale $330.
BSBTEC405- Review and maintain organisation’s digital presenceRPL Kits For Sale $330.
BSBTEC501- Develop and implement an e-commerce strategyRPL Kits For Sale $330.
BSBTEC601- Review organisational digital strategyRPL Kits For Sale $330.
BSBTWK201- Work effectively with othersRPL Kits For Sale $330.
BSBTWK301- Use inclusive work practicesRPL Kits For Sale $330.
BSBTWK401- Build and maintain business relationshipsRPL Kits For Sale $330.
BSBTWK501- Lead diversity and inclusionRPL Kits For Sale $330.
BSBTWK502- Manage team effectivenessRPL Kits For Sale $330.
BSBTWK503- Manage meetingsRPL Kits For Sale $330.
BSBTWK601- Develop and maintain strategic business networksRPL Kits For Sale $330.
BSBWHS211- Contribute to the health and safety of self and othersRPL Kits For Sale $330.
BSBWHS307- Apply knowledge of WHS laws in the workplaceRPL Kits For Sale $330.
BSBWHS310- Contribute to WHS issue-resolution processesRPL Kits For Sale $330.
BSBWHS311- Assist with maintaining workplace safetyRPL Kits For Sale $330.
BSBWHS331- Participate in identifying and controlling hazardous chemicalsRPL Kits For Sale $330.
BSBWHS411- Implement and monitor WHS policies, procedures and programsRPL Kits For Sale $330.
BSBWHS412- Assist with workplace compliance with WHS lawsRPL Kits For Sale $330.
BSBWHS414- Contribute to WHS risk managementRPL Kits For Sale $330.
BSBWHS415- Contribute to implementing WHS management systemsRPL Kits For Sale $330.
BSBWHS416- Contribute to workplace incident responseRPL Kits For Sale $330.
BSBWHS417- Assist with managing WHS implications of return to workRPL Kits For Sale $330.
BSBWHS418- Assist with managing WHS compliance of contractorsRPL Kits For Sale $330.
BSBWHS419- Contribute to implementing WHS monitoring processesRPL Kits For Sale $330.
BSBWHS504- Manage WHS risksRPL Kits For Sale $330.
BSBWHS513- Lead WHS risk managementRPL Kits For Sale $330.
BSBWHS514- Manage WHS compliance of contractorsRPL Kits For Sale $330.
BSBWHS515- Lead initial response to and investigate WHS incidentsRPL Kits For Sale $330.
BSBWHS517- Contribute to managing a WHS information systemRPL Kits For Sale $330.
BSBWHS518- Manage WHS hazards associated with maintenance and use of plantRPL Kits For Sale $330.
BSBWHS519- Lead the development and use of WHS risk management toolsRPL Kits For Sale $330.
BSBWHS520- Manage implementation of emergency proceduresRPL Kits For Sale $330.
BSBWHS521- Ensure a safe workplace for a work areaRPL Kits For Sale $330.
BSBWHS522- Manage WHS consultation and participation processesRPL Kits For Sale $330.
BSBWHS603- Implement WHS risk managementRPL Kits For Sale $330.
BSBWHS605- Develop, implement and maintain WHS management systemsRPL Kits For Sale $330.
BSBWHS612- Develop and implement a strategy to support a positive WHS cultureRPL Kits For Sale $330.
BSBWHS613- Evaluate the WHS performance of an organisationRPL Kits For Sale $330.
BSBWHS614- Conduct a WHS audit under the guidance of a lead auditorRPL Kits For Sale $330.
BSBWHS616- Apply safe design principles to control WHS risksRPL Kits For Sale $330.
BSBWHS617- Apply ergonomics to manage WHS risksRPL Kits For Sale $330.
BSBWHS631- Apply occupational hygiene principles to manage WHS risksRPL Kits For Sale $330.
BSBWRT311- Write simple documentsRPL Kits For Sale $330.
BSBWRT411- Write complex documentsRPL Kits For Sale $330.
BSBXBD401- Capture and store big dataRPL Kits For Sale $330.
BSBXBD402- Test big data samplesRPL Kits For Sale $330.
BSBXBD403- Analyse big dataRPL Kits For Sale $330.
BSBXBD404- Use big data for operational decision makingRPL Kits For Sale $330.
BSBXBD405- Develop procedures for managing big dataRPL Kits For Sale $330.
BSBXBD406- Present big data insightsRPL Kits For Sale $330.
BSBXBD407- Protect big data integrityRPL Kits For Sale $330.
BSBXBD408- Implement and review procedures for managing big dataRPL Kits For Sale $330.
BSBXBD501- Develop big data strategyRPL Kits For Sale $330.
BSBXCM301- Engage in workplace communicationRPL Kits For Sale $330.
BSBXCM401- Apply communication strategies in the workplaceRPL Kits For Sale $330.
BSBXCM501- Lead communication in the workplaceRPL Kits For Sale $330.
BSBXCS301- Protect own personal online profile from cyber security threatsRPL Kits For Sale $330.
BSBXCS302- Identify and report online security threatsRPL Kits For Sale $330.
BSBXCS304- Apply cyber hygiene best practicesRPL Kits For Sale $330.
BSBXCS305- Identify and assess cyber security insider threats and risksRPL Kits For Sale $330.
BSBXCS306- Apply own techniques to prevent cyber security insider threatsRPL Kits For Sale $330.
BSBXCS401- Maintain security of digital devicesRPL Kits For Sale $330.
BSBXCS402- Promote workplace cyber security awareness and best practicesRPL Kits For Sale $330.
BSBXCS403- Contribute to cyber security threat assessmentsRPL Kits For Sale $330.
BSBXCS404- Contribute to cyber security risk managementRPL Kits For Sale $330.
BSBXCS405- Contribute to cyber security incident responsesRPL Kits For Sale $330.
BSBXCS406- Develop cyber security insider threat and risk response plansRPL Kits For Sale $330.
BSBXCS407- Develop cyber hygiene best practice planRPL Kits For Sale $330.
BSBXCS408- Develop employee cyber security risk profilesRPL Kits For Sale $330.
BSBXDB501- Support staff members with disability in the workplaceRPL Kits For Sale $330.
BSBXTW301- Work in a teamRPL Kits For Sale $330.
BSBXTW401- Lead and facilitate a teamRPL Kits For Sale $330.
BSBSS00120- Administrative Assistant Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00110- Business Development Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00101- Business Operations Management Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00100- Business Operations Support Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00116- Campaign Management Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00091- Capture and Present Big Data Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00122- Compliance Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00126- Contact Centre Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00127- Contact Centre Team Manager Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00115- Copyright Management Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00095- Cross-Sector Infection Control Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00119- Customer Service Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00094- Cyber Security Awareness Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00113- Digital Business Administration Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00117- Diversity and Inclusion Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00111- Human Resources Advisor Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00105- Human Resources Foundations Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00097- Innovation Leadership Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00096- Innovation Practice Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00109- Introduction to Team Management Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00128- Lead Auditor Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00092- Manage Big Data Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00108- Marketing and Communication Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00098- Marketing Foundations Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00121- Medical Administration Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00102- Micro Business Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00103- New Business Ventures Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00114- Organisational Governance Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00118- Procurement Manager Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00104- Small Business Management Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00125- Workplace Foundations Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00124- Workplace IT Foundations Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSBSS00112- Workplace Technology Skill Set-RPL Kits For Sale $330. Per Unit of Competency
BSB10120- Certificate I in Workplace Skills-RPL Kits For Sale $330. Per Unit of Competency
BSB20120- Certificate II in Workplace Skills-RPL Kits For Sale $330. Per Unit of Competency
BSB30120- Certificate III in Business-RPL Kits For Sale $330. Per Unit of Competency
BSB30320- Certificate III in Legal Services-RPL Kits For Sale $330. Per Unit of Competency
BSB30719- Certificate III in Work Health and Safety-RPL Kits For Sale $330. Per Unit of Competency
BSB40120- Certificate IV in Business-RPL Kits For Sale $330. Per Unit of Competency
BSB40420- Certificate IV in Human Resource Management-RPL Kits For Sale $330. Per Unit of Competency
BSB40520- Certificate IV in Leadership and Management-RPL Kits For Sale $330. Per Unit of Competency
BSB40620- Certificate IV in Legal Services-RPL Kits For Sale $330. Per Unit of Competency
BSB41419- Certificate IV in Work Health and Safety-RPL Kits For Sale $330. Per Unit of Competency
BSB50120- Diploma of Business-RPL Kits For Sale $330. Per Unit of Competency
BSB50320- Diploma of Human Resource Management-RPL Kits For Sale $330. Per Unit of Competency
BSB50420- Diploma of Leadership and Management-RPL Kits For Sale $330. Per Unit of Competency
BSB50520- Diploma of Library and Information Services-RPL Kits For Sale $330. Per Unit of Competency
BSB50620- Diploma of Marketing and Communication-RPL Kits For Sale $330. Per Unit of Competency
BSB50720- Diploma of Paralegal Services-RPL Kits For Sale $330. Per Unit of Competency
BSB50820- Diploma of Project Management-RPL Kits For Sale $330. Per Unit of Competency
BSB50920- Diploma of Quality Auditing-RPL Kits For Sale $330. Per Unit of Competency
BSB51319- Diploma of Work Health and Safety-RPL Kits For Sale $330. Per Unit of Competency
BSB60120- Advanced Diploma of Business-RPL Kits For Sale $330. Per Unit of Competency
BSB60220- Advanced Diploma of Conveyancing-RPL Kits For Sale $330. Per Unit of Competency
BSB60619- Advanced Diploma of Work Health and Safety-RPL Kits For Sale $330. Per Unit of Competency
BSB60720- Advanced Diploma of Program Management-RPL Kits For Sale $330. Per Unit of Competency
Product Samples are available here
BSB - Business Services Training Package
The BSB – Business Services Training Package provides nationally recognised skills for administrative, operational and leadership roles across a wide range of industries. It covers business communication, customer service, project management, finance, human resources, marketing, digital technologies and workplace compliance, preparing learners for roles in offices, corporate environments, government agencies and small to large enterprises.
Jobs in this industry include:
- Administrative Assistant
- Executive Assistant
- Office Manager
- Project Officer
- Human Resources Officer
- Payroll Officer
- Customer Service Manager
- Business Development Officer
- Accounts Clerk
- Team Leader
Examples of qualifications in this training package:
- BSB30120 Certificate III in Business
- BSB30719 Certificate III in Work Health and Safety
- BSB40420 Certificate IV in Human Resource Management
- BSB40520 Certificate IV in Leadership and Management
- BSB40820 Certificate IV in Marketing and Communication
- BSB50120 Diploma of Business
- BSB50820 Diploma of Project Management
- BSB51319 Diploma of Work Health and Safety
- BSB60420 Advanced Diploma of Leadership and Management
- BSB80320 Graduate Diploma of Strategic Leadership
Examples of skill sets in this training package:
- BSBSS00103 New Business Ventures Skill Set
- BSBSS00117 Diversity and Inclusion Skill Set
- BSBSS00122 Compliance Skill Set
- BSBSS00108 Marketing and Communication Skill Set
- BSBSS00124 Workplace IT Foundations Skill Set
Examples of units of competency in this training package:
- BSBAUD512 Lead quality audits
- BSBCMM511 Communicate with influence
- BSBCNV613 Prepare legal documents for a conveyancing transaction
- BSBINS603 Initiate and lead applied research
- BSBINS515 Participate in archiving activities
- BSBMKG628 Lead organisational public relations
- BSBOPS305 Process customer complaints
- BSBOPS403 Apply business risk management processes
- BSBLDR411 Demonstrate leadership in the workplace
- BSBAUD601 Establish and manage compliance management systems
Business services jobs in Australia have a strong outlook as organisations continue investing in administration, operations, project management and digital transformation. Demand remains steady for skilled professionals who can support business functions, adapt to technology and deliver efficient, client-focused services.
Key roles and approximate annual salaries:
- Administrative Assistant – $50,000–$65,000
- Office Manager – $65,000–$85,000
- Human Resources Officer – $65,000–$90,000
- Project Officer – $70,000–$95,000
- Customer Service Manager – $70,000–$100,000
Types of Work Locations
People in the Business Services industry commonly work in:
- Corporate offices
- Small and medium enterprises (SMEs)
- Government departments
- Local council offices
- Financial institutions
- Legal and accounting firms
- Real estate agencies
- Retail head offices
- Human resources consultancies
- Marketing and advertising agencies
- Educational institutions
- Not-for-profit organisations
- Remote or home-based office environments
Locations Where Jobs Are Carried Out
Business Services roles are available across all metropolitan, regional and remote areas of Australia. Places include:
- Sydney, New South Wales
- Melbourne, Victoria
- Brisbane, Queensland
- Perth, Western Australia
- Adelaide, South Australia
- Canberra, Australian Capital Territory
- Hobart, Tasmania
- Darwin, Northern Territory
Regional & Industry-Specific Areas
- Newcastle – regional business and corporate services
- Geelong – government and service industries
- Townsville – regional administration and defence services
- Bunbury – regional commercial services
- Launceston – local government and private enterprise
Business Services employment exists wherever organisations operate, making opportunities widespread across Australia’s major cities and regional centres.
Contact Us for further information.
