Our training and assessment resources are designed to be as efficient as possible and to provide your learners with simple, direct and informative content to enable them to meet the knowledge evidence, performance evidence, performance criteria and foundations skills with minimal involvement from your trainers. This means less work for your RTO and a better experience for your learners.

Our licence agreement includes complete freedom to edit the materials as you see fit and all of our RTO resources are provided in Word and PowerPoint format to facilitate this.

Our licence agreement also permits you to use the training and assessment materials for as many learners as you want. You can also upload the content of the training and assessment resources into a Learning Management System (LMS) to create engaging on-line learning courses.

Please note that purchased RTO training and assessment materials need to be contextualised by your RTO before use. We provide all of the required content and cover all of the conditions of the unit of competency within our resources. However, to be compliant with the RTO Standards, you are required to contextualise the resources to make them relevant to your RTOs target industry, learners and training and Assessment Strategy.

Training Resources.

Our Learner Guides are provided in Microsoft Word format to facilitate contextualisation and are structured to make them easy to navigate and adapt where required. They start with a concise summary of the topic which leads into a detailed and in-depth coverage of each Knowledge Evidence requirement.

Armed with a solid understanding of the topic’s underpinning knowledge, learners then progress onto the Performance Criteria section of the Learner Guide. The Performance Evidence section is written to address each and every word and intent of each criteria. This information not only explains each term or step but provides them with the skills to practically demonstrate competency. Where Performance Evidence requirements are not mapped into the Performance Criteria, the relevant learning content is interwoven into the Learner Guide content under the most relevant heading.

You will be provided with two versions of the Learner Guide. One without images, and one with engaging and relevant placeholder images designed provide context, information and colour to the learning materials. As all of our training materials are completely editable, you can choose which version to use and which images to keep or replace.

The PowerPoint presentation for each Unit of Competency is a simple accompaniment to the Learner Guide which follows the same order. Including topic headings only, the PowerPoint presentation is designed to be tailored to the RTOs Training and Assessment Strategy and delivery mode. Trainers can choose to include images or key content to support their classroom training delivery or simply have them displayed to provide a structure to the session.

All of our training resources are designed with minimal formatting to make them easy to edit, contextualise and transfer into your RTO’s template or upload into your Learning Management System (LMS) should you choose to.

Assessment Resources.

We provide Learner Assessment Workbooks that are written in the same order as the Learner Guide to enable students to easily refer between the two documents when completing assessments. We also ensure that the same terminology is used across the Learner Guide and Assessment Workbook to eliminate confusion and unnecessary calls and emails to their trainer. This ensures that students can spend their time effectively writing answers and preparing evidence instead of trying to understand the question.

Assessments include a series of questions that cover each of the Knowledge Evidence requirements that can be responded to in writing or verbally as per the assessment method and conditions. There is also a Knowledge Evidence checklist which enables the assessor to record the assessment evidence gathered and whether the response was satisfactory or not yet satisfactory for each evidence criteria.

Assessments for the Performance Criteria consist of three different assessment tools which can be used individually or together as per the method of assessment selected. These include:

A summative assessment for each Element
A summative assessment for the whole Unit of Competency
Several Practical Assessment observation checklists for the whole-unit.

Where applicable, Performance Evidence and Foundation Skill assessment requirements are worked into relevant Performance Evidence assessments. Where this cannot be achieved, Performance Evidence assessment requirements are clearly indicated within the assessment tools and are mapped accordingly within the Assessment Mapping Document.

Additional Resources.

In addition to the Learner Guide, PowerPoint presentation and Learner Assessment Workbook, you will also include the following for each Unit of Competency:

Assessor Guide
Assessment Mapping Document
Delivery Session Plan
Assessment Validation Template

We can supply RPL Kits but these incur an additional cost.

Product Samples are available here

SIR - Retail Services Training Package

The SIR – Retail Services Training Package provides nationally recognised qualifications for roles in retail operations, customer service and store management. It covers competencies in sales, merchandising, stock control, point-of-sale systems, visual merchandising, loss prevention and workplace safety. The package prepares learners for frontline and supervisory roles in diverse retail environments.

Jobs in this industry include:

• Retail Sales Assistant
• Customer Service Assistant
• Storeperson
• Visual Merchandiser
• Retail Supervisor
• Department Manager
• Assistant Store Manager
• Store Manager
• Retail Operations Manager
• Loss Prevention Officer

Examples of qualifications in this training package:  

• SIR10116 Certificate I in Retail Services
• SIR20116 Certificate II in Community Pharmacy
• SIR20216 Certificate II in Retail Services
• SIR30116 Certificate III in Community Pharmacy
• SIR30216 Certificate III in Retail
• SIR30316 Certificate III in Business to Business Sales
• SIR40116 Certificate IV in Community Pharmacy
• SIR40216 Certificate IV in Community Pharmacy Dispensary
• SIR40316 Certificate IV in Retail Management
• SIR50116 Diploma of Retail Leadership

Examples of skill sets in this training package:  

• SIRSS00015 Online Retail Coordination
• SIRSS00016 Ecommerce Management
• SIRSS00017 Merchandise Management
• SIRSS00018 Understand the use of social media for business purposes
• SIRSS00019 Implement social media and online customer engagement

Examples of units of competency in this training package:  

• SIRCDIS001 Assist customers with prescriptions
• SIRCDIS002 Deliver medicines to customers outside the pharmacy
• SIRCDIS003 Assist in dispensing prescriptions
• SIRCDIS004 Assist in preparing dose administration aids
• SIRCDIS005 Assist in preparing extemporaneous prescriptions
• SIRCDIS006 Maintain dispensary stock
• SIRCDIS007 Administer dispensary computer systems and claims
• SIRCDIS008 Coordinate service to residential care facilities
• SIRCHCS001 Support the management of obstructive sleep apnoea
• SIRCHCS002 Supply and hire home health care aids and equipment

Retail services in Australia provide steady employment driven by consumer demand and population growth. While automation and online retail influence entry-level roles, opportunities remain strong in customer service, supervision and store management across metropolitan and regional shopping centres.

Key roles and approximate annual salaries:

• Retail Sales Assistant – $50,000–$60,000
• Retail Supervisor – $60,000–$75,000
• Visual Merchandiser – $60,000–$80,000
• Assistant Store Manager – $65,000–$85,000
• Store Manager – $75,000–$100,000

Types of Work Locations

People in the Retail Services industry commonly work in:

• Supermarkets
• Department stores
• Specialty retail stores
• Shopping centres
• Retail chains
• Convenience stores
• Hardware stores
• Fashion boutiques
• Electronics stores
• Warehouse retail outlets
• Distribution centres
• Online retail fulfilment centres
• Pop-up retail stores

Locations Where Jobs Are Carried Out

Retail roles operate across metropolitan, suburban, regional and remote communities throughout Australia.  Places include:

• Sydney, New South Wales
• Melbourne, Victoria
• Brisbane, Queensland
• Perth, Western Australia
• Adelaide, South Australia
• Canberra, Australian Capital Territory
• Hobart, Tasmania
• Darwin, Northern Territory

Regional & Shopping Hubs

• Geelong – regional retail centres
• Gold Coast – tourism and retail precincts
• Townsville – regional shopping centres
• Launceston – local retail services

Retail employment exists wherever consumer shopping and commercial trade operate across Australia’s cities, towns and communities.

Contact Us for further information.