BSBCMM201 Communicate in the workplace


Unit application from

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

All units include:

  • Learner Assessment
  • Learner Guide
  • Trainer and Assessor Guide
  • Assessment Mapping Document
  • PowerPoint Presentation
  • Industry Engagement Template
  • Validation Checklist
  • See a Free Sample

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BSBCMM201 Communicate in the workplace is a useful and engaging unit that will provide learners with the skills and knowledge to gather, convey and receive information and ideas, complete workplace documentation and correspondence and communicate in a way that responds positively to individual differences.


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