BSBLDR402 Lead effective workplace relationships


Unit application from

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

All units include:

  • Learner Assessment
  • Learner Guide
  • Trainer and Assessor Guide
  • Assessment Mapping Document
  • PowerPoint Presentation
  • Industry Engagement Template
  • Validation Checklist
  • See a Free Sample


BSBLDR402 Lead effective workplace relationships is a useful and interesting unit that is suitable for team leaders, supervisors and new or emerging managers where leadership is a part of their role.  It provides learners with the skills and knowledge to collect, analyse and communicate information and ideas, develop trust and confidence as leader, develop and maintain networks and relationships and to manage difficulties into positive outcomes.


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